Although PWD is a service Department, it
does not serve individual member of public, since the projects
and schemes of PWD are planned with a macro perspective i.e.
from the point of view of the society as a whole. However,
since the general public is the beneficiary of the projects
of PWD, there exists a mechanism for redressal of public grievances.
Q. Who can lodge a
Ans. Any member of public can lodge a complaint
or give a suggestion by means of a simple letter only.
Q. Where and to whom
should the complaint be lodged ?
Ans.The letter raising a complaint or grievance
may be sent, by post or personally, to the concerned PWD Executive
Engineer or Superintending Engineer at the address given in
the Citizen's Charter. Public may also draw attention towards
a particular problem over telephone at a number given in the
Q. What are the matters
about which complaints may be made?
Ans.Any member of public may seek redressal
of complaints pertaining to the following matters.
- Construction, repairs and maintenance of a road, flyover,
bridge etc. falling in the jurisdiction of PWD.
- Construction of pedestrian subways, under pass, walkover
bridge etc. and proper upkeep and maintenance of existing
subways etc. on PWD roads.
- Initiating action for removal of encroachments on PWD
roads/buildings through the Distt. Task Force.
- Horticultural development of roads, flyovers buildings,
bridges etc. of PWD.
- Installation and proper maintenance of street lights on
PWD roads through DVB.
Q. How long PWD will
take to redress a problem/complaint ?
Ans.Normally, the complainant should get
a response in 15 days and the necessary action should be done
within 30 days.
Q. What should the
complainant do if PWD fails to take the necessary action within
30 days ?
Ans. In such a case the complainant should bring the matter
to the notice of the Chief Engineer of the concerned PWD Zone
or to the O/O Engineer-in-Chief (PWD) at 12th Floor, MSO
Building, I. P. Estate, New Delhi.