Public Works Department. Govt of Delhi (India)

Besides construction of new buildings and infrastructural facilities PWD is engaged in the maintenance, repair, preservation, protection and conservation of vast stock of public assets that include 6500 dwelling units; approx 44 lacs sq. mtr. of Non Residential Buildings including Hospitals, Schools, Police Stations, Technical & Educational Buildings; approx. 2000 lane KM of master plan roads; 6 Bridges 25 Flyovers, ROBs, RUBS; 18 Subways; lakhs of trees, plants & shrubs and 1000 acres of lawns and gardens.

PWD commits itself to:-

  • Efficiency, promptness and cost effectiveness
  • Habitability, safety and aesthetics of buildings
  • Satisfy users' needs within yardstick
  • Efficient recording and monitoring of Grievances/Complaints
  • Attend routine complaints with 24 hours
  • Round the clock service for essential maintenance
  • Designate welfare/grievance officer
  • Intimate reasons of delay
  • Courteous behaviour by staff/workmen
  • Make available details of services rendered
  • Programme works for ensuing year by 30th April
  • Improvement by eliciting feedback on performance
PWD has expectation from users:-

  • Co-operation with maintenance staff
  • No unauthorized additions/alterations in the premises
  • Use premises for its bonafide purpose
  • No tampering/overloading the equipment/installations
  • Care for public property
  • Restore premises and produce 'no dues' for water supply and electricity on vacation of premises
  • Keep informed senior officers of the grievances not attended

All written requests/complaints will be acknowledged within a week from the date of their receipts followed by an interim reply on progress, development and completion of the jobs wherever feasible and possible within one month.

Click here to get detailed information of each zone and the roads maintained by Public Works Department, Delhi.

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